PrismX Labs Privacy Policy

1. All Sales Final

All purchases made through PrismX Labs are considered final. We do not accept returns or exchanges under normal circumstances.

This policy ensures product integrity and guarantees that all items received by customers have not been previously handled or exposed.

2. Eligible Replacements or Refunds

We will review requests for replacement or refund only under the following conditions:

• Product arrives damaged or compromised
• Incorrect item was shipped
• Package is confirmed lost in transit (after carrier review)

3. Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide clear photos of:
  • The damaged product
  • Packaging materials
  • Shipping label

Do not discard any packaging until your claim has been reviewed.

4. Incorrect Orders

If you receive the wrong item:

• Notify us within 48 hours
• Include your order number and supporting photos

5. Lost Shipments

If your tracking shows no movement or delivery issues:

• Contact the shipping carrier first to initiate a claim
• Notify us so we can assist with documentation if needed

PrismX Labs is not responsible for packages marked as “Delivered” by the carrier.

6. Refund Process

• Approved refunds are issued to the original payment method
• Processing time: 5–10 business days
• Review time: 2–3 business days after submission

7. Contact

For all refund or replacement requests, contact:

Email:
PrismxLabs@gmail.com